Policy - Lord Knows Y!

Shipping & Policies


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept returns or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Do you accept custom and personalized orders?

Yes, please contact me as I accept custom and personalized orders for all my designs, including shirts, mugs, wreaths, etc. I will put much love and heart into your custom requests.

Care instructions

If you plan to display your wreath outdoors, I recommend that you put them under a overhang as direct sunlight will fade the mesh after certain amount of time. If you put under a overhang and out of the weather, your custom wreath will last for several seasons.

I also suggest that when you aren't using your wreath that you hang it in a plastic bag. This will help to keep your wreath fresh and prevent from "squishing".

Sizing details

Sizing details can be found within the description page for each product and can also be found as a separate image in the image section.

Can I cancel my order?

You can cancel your order ONLY if we have not started production on it. Since we begin production on orders very quickly, unfortunately, we cannot guarantee that we can cancel

How long will it take to receive my order?

Processing times will vary depending on the items ordered. You can find our processing time in each individual listing. Custom wreaths typically take up to 10 days to ship.

For all other products, Standard shipping typically takes 3-5 days for processing after which your item will be shipped. You should have your item in hand within 5-7 days in most cases. However, shipping might be delayed during the peak seasons. Expedited options typically arrive in 2-3 days.

You can also find the processing time and shipping time from your selected shipping option to get an estimated arrival date!

Custom and personalized orders

Sometimes the mail carrier may mark a package as delivered before delivering. Typically when this happens the package will be delivered in the next couple of days. If you still do not receive your package, please contact your local post office and they will help you track it down. Feel free to message us for help!

Custom and personalized orders

After submitting your order, you will automatically receive an email with a link and instructions on how to upload your photo. The email you receive from us will be entitled "Your Etsy Purchase from HOT".

If you have issues uploading your photo, please don't hesitate to contact us through Etsy messages!

Also, when sending your photo, please do not crop the photo, and please be sure that it's a high-quality image to ensure the best possible print quality.

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